Frequently Asked Questions
Yes we are fully Insured and have a fully comprehensive public liability Insurance and Trade vehicle Insurance in case we have to move vehicles at the customer’s discretion.
Yes we offer both a worshop service as well as a mobile service for certain jobs.
Yes you can drive your vehicle after completion. However, we would not recommend you washing your alloys or using any chemicals that can damage the lacquer for at least 48 hours. This is to alloy the lacquer to fully cure.
Most wheels can be repaired, but there are occasions where a wheel/alloy will be turned away if beyond a repairable condition. Send us some photos and we will take a look for you.
We are completely mobile and bring everything with us to repair and refurbish your alloy wheels.
Preparation
1. We arrive, at a time and place of your choice with all the equipment to repair your alloys.
2. The wheels are removed from the vehicle.
3. We very carefully push the tyres away from the alloy rim (though normally they remain on the wheel).
4. We tape up all visible areas of the tyre and secondary facias.
5. We set-up the necessary equipment and assess the damage to the wheel.
Repair & Refurbish
6. The damage is repaired using our state of the art CNC Lathe.
7. If Required Your wheels are covered in a primer to prevent corrosion.
8. If Required the exact colour of the alloy is identified and then they are re-painted to match the original colour.
9. The alloys are sprayed with a clear lacquer
10. We then use the inra-red light system in the van until the lacquer is dry.
Finishing
11. Your tyres are inflated and returned to your car.
12. The wheels are fitted to your car then the wheel nuts are tightened up to the recommended level.
13. We then perform a through final inspection to ensure the alloy is as new.
This will depend on how many wheels are refurbished and how bad the damage is to the alloys. Normally we allow 4-5 hours per set.
For your peace of mind we offer a full 12 Month Guarantee on all of our standard painted alloy wheel refurbishments and a 6 Month Guarantee of all Diamond Cut alloy wheel refurbishments.
Subject to Terms & Conditions.
JD Wheel's offers a limited guarantee on the finish of the wheels repaired by JD Wheel's for issues arising from consumables used or workmansip. So long as no chemicals other than those provided JD Wheels have been used on the wheel(s) and that they have been subjected to normal road conditions only, i.e. no off road driving or damage caused by an accident. JD Wheel's shall judge whether to repair/replace/refund in such circumstances and their decision shall be final.
This warranty does not cover damage to the wheels from impact by a foreign object such as road debris, kerb stones, stone chips, pot holes etc.... This type of damage is wear and tear.
Claims under this guarantee are settled by free rectification (at JD Wheel's discretion) or a refund equal to the portion of the invoice price representing the unsatisfactory repair. Any refund or liability shall be limited to a maximum of the amount quoted upon the estimate or invoice.
JD Wheel's will not be liable for any consequential loss incurred as a result of a repair. It is incumbent on you to keep a receipt as proof of work carried out. Any warranty claim made without a receipt shall be at JD Wheel's discretion. This guarantee does not affect your statutory rights.
This warranty shall be considered void if new physical damage to the wheel is apparent or if another third party has attempted repair post the initial JD Wheel's repair.
Terms and Conditions
General
1. All vehicles must be covered by your personal insurance whilst left with us (JD Wheels Limited).
2. We offer a professional service at JD Wheels Limited and we will do our utmost to meet the 'target time' we set when alloy wheels are being booked in for refurbishment. However, a 'target time' is just that. JD Wheels Limited accepts no responsibility for unforeseen delays within the process.
2.5
For your peace of mind we offer a full 12 Month Guarantee on all of our standard painted alloy wheel refurbishments and a 6 Month Guarantee of all Diamond Cut alloy wheel refurbishments.
Subject to Terms & Conditions.
JD Wheel's offers a limited guarantee on the finish of the wheels repaired by JD Wheel's provided that no chemicals other than those provided JD Wheels have been used on the wheel(s) and that they have been subjected to normal road conditions only, i.e. no off road driving or damage caused by an accident. JD Wheel's shall judge whether to repair/replace/refund in such circumstances and their decision shall be final.
Claims under this guarantee are settled by free rectification (at JD Wheel's discretion) or a refund equal to the portion of the invoice price representing the unsatisfactory repair. Any refund or liability shall be limited to a maximum of the amount quoted upon the estimate or invoice.
This warranty does not include damage to the finish of the wheel in circumstances where a foreign object has come into contact with the wheel, road debris, stone chips, kerb stones, pot holes etc....
JD Wheel's will not be liable for any consequential loss incurred as a result of a repair. It is incumbent on you to keep a receipt as proof of work carried out. Any warranty claim made without a receipt shall be at JD Wheel's discretion. This guarantee does not affect your statutory rights.
This warranty shall be considered void if new physical damage to the wheel is apparent or if another third party has attempted repair post the initial JD Wheel's repair.
Removing and refitting wheels and tyres
3. We do not accept responsibility for damage to the valve or sensors within a tyre pressuring monitoring system where the valve has become damaged, corroded or fused. It is the owner's responsibility to let us know if such a tyre pressure monitoring system is in place.
4. All vehicles on which work is being carried out will need to have locking wheel nuts and O.E.M toolkits available and accessible at all times while work is being done. If our Technician arrives on site and finds this not available then JD Wheels Limited Reserves the right to apply a £50.00 cancelation fee regardless of any potential re-booking. It is the clients sole responsibilty to ensure that the wheel nuts are free and able to be removed if this should not be the case then this will be classed as a late client cancellation and the relevant 50% total work value fee may be charged.
5. JD Wheels Limited will ensure that whenever a wheel has been taken off the car, all wheel bolts will be torqued correctly to manufacturers guidelines using appropriate tools. It is the customer's responsibility for checking the wheel bolts post refurbishment and at regular intervals as car maintenance.
6. We will ensure that the tyres are inflated to the correct tyre pressure, this varies on different vehicles. It is the customer's responsibility to check the tyre pressures post refurbishment and then again at regular intervals as general car maintenance.
7. JD Wheels Ltd is not responsible for resetting any vehicle systems used for monitoring tyre pressures. Please refer to your vehicle handbook for instructions on how to recalibrate them to your vehicle.
Pricing
8. The price which is agreed when placing your booking is not a set price, this is just a quote. If the wheels have been viewed by a member of staff and they believe the wheel is in worse condition than quoted, the price is likely to be higher. Customers will be notified of this before work is carried out and before any additional work is completed.
Corrosion and other surface imperfections
9. Corrosion removes metal from the surface of the wheel. The longer corrosion is allowed to progress, the deeper the pitting. While applying new coatings may mask a degree of the surface degradation of the wheel, it cannot restore the pitted metal surface. Wheels that have been allowed to corrode will not therefore ever be restored to an as-new finish. The deeper the corrosion, the more this will be visible in the refinished wheel. Should corrosion deep then JD Wheels may suggest and alternative to Diamond Cutting, this will generally be due to deep seated corrosion which can unfortunately come back after beeing cut. If the Client does not wish to take this advice and the corrosion returns JD Wheels will take no responsibilty for this.
10. JD Wheels Ltd aim to refurbish all wheels to the best of our ability but cannot be responsible for unforeseen issues such as poor casting, hidden cracks or excessive corrosion. These issues may only become apparent during the repair process after the existing coating has been removed. If the Technician does not feel that a cosmetically acceptable or safe end result can be achieved, the customer will be contacted immediately to discuss options before any further work is undertaken.
11. Wheel refurbishment is just that, it is not a new wheel – on occasion a ‘used’ alloy will not look 100% perfect after its refurbishment. We ask all customers to appreciate the work done and the quality of finish for a fraction of the cost of a new wheel.
12. The wheels/locking nut/bolts/studs having been incorrectly maintained or modified.
13. Any previous service or repairs which have not been properly carried out may affect our ability to achieve the desired finish, it is a customers responsibility to declare if he/she has any knowledge or can see any eveidence of previous repair. JD Wheel's limited will not offer any warranty or guarantee of final finish on wheels that have been previously repaired as we cannot guarantee the quality of these previous works.
Finish 'matching' and approximation
14. With sprayed paints a ‘perfect’ finish match is an impossibility due to the fact that there are so many environmental factors that can affect the colour & surface finish. The only way to guarantee an imperceptible finish difference across multiple wheels is to have them all repainted simultaneously. We will only be responsible for a perceived difference between wheels we have been authorised to refinish on the same repair occasion.
15. While we may assist with advice on finish selection, the responsibility for selecting the finish to be applied to a wheel is the customer’s. If the customer requests us to make a judgment call on the best available approximation on their behalf and we exercise proper care in doing so, we will have fulfilled our obligations under the repair agreement despite the existence of any perceived difference. If JD Suggest a different service to a customer and He/She decides against our advice the the customer takes full resposibilty for the outcome of any work.
16. Customers should be aware that certain high gloss finishes show blemishes more readily. We cannot guarantee to make your wheels perfect but will ensure they are significantly improved aesthetically and the alloy surface is sealed to the elements. We will do our very best to achieve the best finsih posible in any set of circumstances however customers must be aware that minor imperfections such as dust inclusions, small runs, fish eyes, small spots etc may be evident as with any wet paint / Lacquer application.
17. JD Wheels Ltd aim to refurbish all wheels to the best of our ability but cannot be responsible for unforeseen issues such as poor casting, buckles, hidden cracks or excessive corrosion. These issues may only become apparent during the repair process after the existing coating has been removed. If the Technician does not feel that a cosmetically acceptable or safe end result can be achieved, the customer will be contacted immediately to discuss options before any further work is undertaken.
18. Wheel refurbishment is just that, it is not a new wheel – on occasion a ‘used’ alloy will not look 100% perfect after its refurbishment. We ask all customers to appreciate the work done and the quality of finish for a fraction of the cost of a new wheel. Customers should be aware that high gloss finishes show blemishes more readily and JD Wheels Ltd cannot guarantee a 100% perfect finish but will make every endeavour to do so.
19. Please note painted / diamond cut wheels that are repaired using the mobile service are a cosmetic repair to the front face of the wheel only. If the customer wishes for the inner part of the wheel to be repaired there will be an additional charge and this information must be provided at the time of booking. Alternatively, the customer should take advantage of the full refurbishment service offered at the workshop.
20. Any Wheels treated by us should not be Jet-washed for 7 days after treatment, JD Wheels LTD will not be held responsible for damage caused by and not limited to Jet-washing withing this period, impact / driver damage, application of corrosive chemicals.JD Wheels does not accept responsibilty for anything that comes into contact with Freshly repaired wheels within this 7 Day time frame, care should be taken to avoid contact with outside agents from the local environment.
21. Should a Client be unhappy with work, we will ask for photos of the wheels and compare these with the images JD Wheels will of taken before departing the Clients Location. Should it be nessecery for a return visit this will be booked is as soon as posible. Once the return visit is complete and the Client is happy the matter will be considered closed and any extra visits will be chargable.
Payment, Area & Cancellation Charges
22. 25% Deposit will be applicable to reserve your booking, a digital invoice will be sent to the client via email. This should be settled within 24hrs of making the booking otherwise the appointment may be cancelled. This is a NON REFUNDABLE deposite to secure the clients appointment. Outstsanding balances are to be paid by card upon completion of the wheel refurbishment. Payment is accepted by Chip & PIN. Customer’s Vehicles / wheels will not be released until payment is made in full.
23. We ask for at least 24 working (09:00 – 17:00 Mon-Fri) hours notice for any amendments to a scheduled booking. This includes a change in location, a change in volume of wheels or a cancellation. If for any reason the requested works cannot be carried out when the JD Wheels team arrive on site an alternative treatment will be offered if this is not acceptable to the customer then this situation shall be classed as a client cancellation.Failure to notify JD Wheels of any cancellations within the 24 working hours Mon - Fri prior to an appointment may result in a 50% total work value cancellation fee being incurred by the client. This will be applied at the discretion of JD Wheels Ltd.
24. JD Wheels td will endeavour to adhere to any estimated repair times given, however cannot be responsible for unforeseen circumstances which may delay an appointment time or repair.
25. As Stated on our Web Page and Booking Form adequate safe parking for our Extra Long Wheel-Base Peugeot Boxer Van and access to 2 x 13amp power outlets no further than 20m from the Van Location. Should our Technician arrive on site and find either of these not available or safe then JD Wheels reserve the right to apply the above cancellation fee of 50% total work value to the customer regardless of any potential re-booking. To be applied at the discretion of JD Wheels Ltd
26. Out of Area service - JD Wheels is a Merseyside based service and reserves the right to apply Fuel and man hour charges to jobs outside of the Liverpool Post Code area. Customers will be informed of this at time of booking.
27. Clients booking appointment via our online Setmore Portal will be prompted to read and tick a checkbox stating that they have read and agree with our T&C's.
28. Clients booking via a JD Wheels agent using telephone, electroninc messaging , email or other means will be deemed to be accepting of the T&C's when the appointment is booked.
29. It is the clients sole responsibility to have aquainted themselves with JD Wheels T&C's prior to booking their appointment.
Terms and